Shipping Policy

Shipping Policy

Welcome to Zeekon Co.! We are committed to providing a seamless shopping experience, including fast and reliable shipping for our custom-made bathtubs, saunas, and steam showers. This Shipping Policy outlines the terms and conditions regarding delivery, processing times, and shipping methods.

Free Shipping – No Hidden Fees!

At Zeekon Co., we believe luxury should come without extra costs. That’s why we offer FREE shipping on all orders—no additional fees, no surprises.

Processing & Delivery Times

  • Processing Time: Each order is custom-made with precision and care. Processing typically takes 2-3  business days before shipment.
  • Delivery Time: Once shipped, your order will arrive within 5-7 business days, depending on your location within the UK. Total delivery time 7-10 business days

Shipping Locations

We currently ship across the United Kingdom. If you are outside the UK and would like to place an order, please contact us to discuss shipping options.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with a tracking number. Use this to monitor your shipment’s progress in real time.

Delivery Process

  • All deliveries require a signature upon arrival to ensure your order reaches you safely.
  • Please ensure that someone is available to receive the package on the expected delivery date.
  • If you miss your delivery, the courier will attempt redelivery or provide instructions for rescheduling.

Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery. We will work swiftly to resolve the issue and provide a replacement if necessary.

Address Changes & Order Modifications

  • If you need to update your shipping address, please contact us within 24 hours of placing your order.
  • Once your order has been shipped, we are unable to make modifications.

Contact Us

For any questions regarding shipping, feel free to reach out to us:

📞 Call Us: +44 7440 683408
📧 Email Support: customer@zeekon.co.uk
🏠 Address: 21 Ladbroke Crescent, London, W11 1PS, United Kingdom

🕘 Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM

Thank you for choosing Zeekon Co.—where luxury meets convenience with free shipping on every order!