Zeekon Return and Refund Policy
At Zeekon.co.uk, your satisfaction is our priority. We are committed to offering a seamless and hassle-free return process. If you’re not completely happy with your purchase, we’ve made it easy for you to return your items. Please review our Return and Refund Policy below for full details.
Our Return Promise
We take pride in the quality and craftsmanship of our products. If you are not entirely satisfied with your purchase, you can return eligible items within 30 days of receiving your order. Simply follow the steps outlined below to initiate your return.
Conditions for Returns
To qualify for a return, the following conditions must be met:
- Unused and Unworn: Items must be in original condition, free of damage, stains, or signs of wear.
- Original Packaging: All original tags, labels, and packaging must remain intact.
- Returned Within 30 Days: Returns must be initiated within 30 days of receiving your order. We may not be able to accept returns after this time frame.
- Exclusions: Some items are non-returnable unless defective or damaged:
How to Return an Item
Returning an item is simple and straightforward:
1. Contact Us
Our friendly customer service team is available from Monday – Saturday (9:00 AM – 6:00 PM).
When reaching out, please provide your order number, item details, and reason for return.
2. Prepare the Package
To ensure your return is processed quickly, package your items securely in their original packaging. Don’t forget to include a copy of your order confirmation or purchase receipt.
3. Ship the Return
Please send the returned items to:
Zeekon Returns Department
21 Ladbroke Crescent, London, W11 1PS, United Kingdom
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returns without tracking. Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
Refunds and Exchanges
Refunds
Once your return is received and inspected, refunds will be processed to the original payment method within 10 business days. You will receive an email notification once your refund has been processed.
Exchanges
If you would like to exchange an item, simply let our customer service team know the desired replacement product when you reach out. Exchanges are subject to product availability.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 10 days of receiving your order. Provide photos and a detailed description of the damage. We’ll work quickly to resolve the issue by offering a replacement or refund, depending on your preference.
Frequently Asked Questions
Can I return an item after 30 days?
Unfortunately, we cannot accept returns after 30 days unless the item is defective or damaged upon arrival.
Do I have to pay for return shipping?
No! Returns are totally free—we will send you a prepaid return label to make the process easier for you.
How long does it take to process my return?
Once we receive your returned items, we typically process the return within 7 business days. You will receive an email confirmation when your refund or exchange is complete.
Contact Us
Our customer service team is available to help with any return-related inquiries:
Email: customer@zeekon.co.uk
Call Us: +44 7440 683408
Address: 21 Ladbroke Crescent, London, W11 1PS, United Kingdom
Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM
Thank you for shopping with Zeekon.co.uk! We are committed to providing you with an exceptional shopping experience and ensuring that you are completely satisfied with your purchase.
